Contact NHS England for complaints about primary care services (GPs, dentists, opticians or pharmacists). NHS England also commissions military health services and some other specialised services.
To contact NHS England:
- Email: england.contactus@nhs.net with ‘For the attention of the complaints team’ in the subject line
- Telephone: 0300 311 2233
- Use the British Sign Language service
For more detailed information, visit NHS England’s website.
Contact your local Integrated care Board (ICB) for complaints about secondary care, such as hospital care, mental health services, out-of-hours services, NHS 111 and community services – district nursing, for example.
Every ICB will have its own complaints procedure, which is often displayed on its website. You can find contact details for ICBs on this site.
