If you are unhappy with an NHS Service but do not necessarily wish to make a formal complaint, or need advice or have concerns but are unsure who to speak to, PALS offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.
You can find officers from PALS in your local hospital.
The three ways PALS can help:
- help you with health-related questions
- help resolve concerns or problems when you’re using the NHS
- tell you how to get more involved in your own healthcare
The three ways PALS helps with information:
- the NHS
- the NHS complaints procedure, including how to get independent help if you want to make a complaint
- support groups outside the NHS
PALS also helps to improve the NHS by listening to your concerns and suggestions.
How do I contact my nearest PALS?
You can find your nearest PALS office on the NHS Choices website.
You can also ask your GP surgery, hospital or phone NHS 111 for details of your nearest PALS.
